RBI Integrated Ombudsman Scheme

Evam Finance is covered under the Reserve Bank — Integrated Ombudsman Scheme, 2021. If your complaint is not resolved within 30 days, or you are not satisfied with our reply, you may approach the RBI Ombudsman.

How to File

• Online: cms.rbi.org.in
• Toll-free: 14448 (9:30 AM – 5:15 PM, working days)
• By post: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
• Email: crpc@rbi.org.in

Eligibility

You may approach the Ombudsman if any one of the following is true:

• We have rejected your complaint, fully or in part.
• You have not received a reply within 30 days of lodging the complaint with us.
• You are not satisfied with the reply we provided.

What to Submit

• Name, address and contact details of the complainant.
• Name and address of our branch/office complained against.
• Facts of the complaint with supporting documents.
• Nature and extent of loss caused, and the relief sought.
• A copy of the reply (if any) received from us.

Salient Features Notice