Regulatory Disclosures
RBI disclosures & policies
Evam Finance Private Limited is an NBFC registered with the Reserve Bank of India. The following policies and event-based disclosures are published as downloadable PDFs in compliance with the RBI Master Direction — Non-Banking Financial Company Scale Based Regulation Directions, 2023 and allied circulars.
Policies
Grievance Redressal Mechanism
Procedure, escalation matrix and turnaround timelines for customer complaints.
Open PDFFair Practice Code
Our commitment to transparency, non-discrimination and fair treatment of borrowers.
Open PDFInterest Rate Policy
Methodology for pricing, risk gradation and approach to penal charges.
Open PDFPolicy on Storage of Data
How borrower and partner data is stored, secured and retained.
Open PDFPrivacy Policy
Collection, use, sharing and protection of personal information.
Open PDFCorporate Governance Guidelines
Internal governance framework, board composition and committee charters.
Open PDFEvent-based disclosures
Outsourcing — Termination Notices
Disclosures issued in the event of termination of any outsourcing agreement.
Open PDFCo-Lending Arrangement (CLA) Partners
List of all active co-lending partners as required by the RBI CLM framework.
Open PDFReturn of Property Documents — Deceased Borrower
Procedure for handover of original movable / immovable property documents to legal heirs.
Open PDFPenal Charges — Quantum & Reason
Quantum and reason for penal charges levied on loan accounts.
Open PDFDigital Lending Disclosures
DLAs, LSPs, customer care, RBI CMS & Sachet links — at a single prominent place.
Open PDFLodge a Complaint
Online facility to lodge a complaint with Evam Finance.
Reserve Bank of India — escalation
If the response from Evam Finance is unsatisfactory or no reply is received within 30 days, customers may escalate to the RBI: