Digital Lending Code

Where Evam Finance offers a loan through a digital channel, whether directly or through a Lending Service Provider (LSP) / Digital Lending App (DLA), the following safeguards apply.

1. Disbursal & Repayment

Loan proceeds are credited directly to the borrower's bank account. Repayments are made directly to Evam Finance's bank account. No pass-through pool account of any LSP / DLA is used.

2. Fees to LSPs

All fees payable to LSPs / DLAs are paid by Evam Finance and not recovered from the borrower.

3. Key Fact Statement (KFS)

Before sanction, every borrower receives a standardised Key Fact Statement that discloses the annualised interest rate (APR), all fees, recovery mechanism, grievance officer details and the cooling-off period.

4. Cooling-off Period

Borrowers may exit the loan during the cooling-off period of [TO BE PROVIDED BY EVAM] days by paying the principal and proportionate APR, without any prepayment penalty.

5. Data Protection

• Only data necessary for the lending purpose is collected, with explicit, audit-trailed borrower consent.
• Biometric data is not stored unless permitted by law.
• Borrowers may revoke data-sharing consent and request deletion of personal data.
• See our Privacy Policy and Data Storage Policy.

6. Grievance Redressal

The contact details of the Grievance Redressal Officer are disclosed in the KFS and on the LSP / DLA. See Grievance Redressal.

7. List of LSPs / DLAs