Grievance Redressal Mechanism

If something is wrong, we want to hear it. We commit to a fair, time-bound and free grievance redressal process.

Level 1 — Customer Care

• Email: care@evamfinance.com
• Phone: [TO BE PROVIDED BY EVAM]
• Working hours: Mon–Fri, 10:00 AM – 6:00 PM
• Turnaround: acknowledgement within 1 working day; resolution within 7 working days.

You can also use our online complaint form for a tracked ticket.

Level 2 — Grievance Redressal Officer

If you are not satisfied with the Level 1 response (or have not received one within 7 working days):

• Name: [TO BE PROVIDED BY EVAM]
• Email: gro@evamfinance.com
• Turnaround: resolution within a further 15 working days.

Level 3 — Principal Nodal Officer

For matters unresolved at Level 2:

• Name: [TO BE PROVIDED BY EVAM]
• Email: pno@evamfinance.com

Level 4 — RBI Ombudsman

If your complaint is not resolved within 30 days of first being lodged, you may approach the RBI Integrated Ombudsman at cms.rbi.org.in or call 14448.