Fair Practice Code

Framework for fair, transparent and non-discriminatory dealings with customers.

1. Purpose

Evam Finance Private Limited ("Evam", "we") adopts this Fair Practice Code in line with the RBI Master Direction — NBFC (Scale Based Regulation) Directions, 2023. It applies to every loan product, channel and partner.

2. Applications & Processing

• All loan applications are acknowledged in writing (or digitally) and processed within reasonable timelines.
• Applications are evaluated on objective criteria. Race, caste, gender, religion or disability play no role.
• Reasons for rejection are communicated in writing where applicable.

3. Loan Appraisal & Terms

Sanction letters disclose the loan amount, annualised rate of interest, applicable fees and method of application thereof. Borrowers acknowledge these terms in writing. A copy of the loan agreement and all enclosures is furnished at the time of sanction in a language understood by the borrower.

4. Disbursement & Changes in Terms

Disbursement happens in line with the agreement. Any change in interest rate, charges, repayment schedule or other terms is notified prospectively, with reasonable notice.

5. Recovery

We do not resort to undue harassment. Recovery agents are trained, identifiable, and bound by our Recovery & Collection Policy. Borrowers may be contacted between 8:00 AM and 7:00 PM, except in exceptional circumstances.

6. Grievance Redressal

Any grievance arising from this Code may be raised via our Grievance Redressal mechanism. Unresolved complaints escalate to the RBI Ombudsman.

7. Language & Communication

All key communications are made available in English and the regional language of the borrower wherever feasible.

8. Review

This Code is reviewed by the Board annually or earlier on material regulatory change.